Welcome to Household claims

Please check your excess in your policy schedule before proceeding. If your claim is worth less than your excess, you cannot claim against your policy.

To begin, is your home safe and secure?

We feel it is best to speak to you in more detail. Please call us on:

0333 2202 035

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Is this a landlord policy?

Are you the Policyholder or joint Policyholder?

Only a Policyholder or Joint Policyholder can submit a claim. If you are not a Policyholder and need to be added as an authorised caller, please ask the Policyholder to call us on:

0333 2202 035

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Does this claim relate to a boiler/central heating issue?

Please call our 24-hour Home Emergency line on:

0345 609 4375

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Is this a subsidence claim?

We feel it is best to speak to you in more detail. Please call us on:

0333 2202 035

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Please read the following statement in full and confirm you are happy to proceed.

Important If you are unable to confirm this statement you will be unable to continue with this claim.

In order for us to deal with your claim it's important that you provide full and accurate information.

The details you provide will be recorded and may be shared with other organisations and checked against databases such as the Claims Underwriting Exchange: this is to help prevent fraud.

Any information you are unsure of can be revisited at a later stage. If you have any queries regarding this, please consider calling us on 0333 220 2035.

If not, please confirm you are happy to proceed.